InsightNow was founded in 2007 with the purpose of collecting the voices of customer and employees and using this insight to develop easy customer journeys for their customer’s customers.
As digital channels develop both the amount of feedback available and the richness has increased. Whilst their purpose remains the same our emphasis has moved from gathering structured feedback to a much greater reliance on understanding what customers are saying and feeling in their free text comments. They are able to unpack and classify comments into actionable themes with associated positive and negative sentiments to create a much more accessible and engaging means of understanding customer feedback that connects and resonates through all parts of of their clients organisation.
This enables them to provide direct line of sight between strategic intent and the actual customer experience and identify opportunities for real-time service recovery through to elimination of glitches and their root causes that prevent the intentional experiences being delivered.
SFE is please to announce that NephoScale has hired our accelerated sales service to expand their sales reach to 27 countries throughout Europe.
NephoScale is a cloud technology company that has developed the NephOS OpenStack-based cloud software stack. The members of the core NephoScale engineering team are all pinoeers in the cloud computing industry, and have previously developed and deployed two different IaaS public cloud platforms starting as early as 2005.
The NephOS software stack is a combination of proprietary technology, and multiple open source software technologies, that extensively leverage commodity x86 hardware for network, compute, and storage to achieve a combination of low price, maximum flexibility, and high performance. NephOS is the industry’s only turnkey multi-tenant service-provider-grade software stack that provides a full stack installer empowering a Linux administrator to do an unassisted deployment in only 24 hours. Additional automated upgrade and asset management systems make NephOS the easiest multi-tenant software stack to deploy and manage.
SFE is proud to announce mmuze as a client. mmuze was established to leverage the data on the web to create the best mobile shopping experience for businesses. Mobile messaging platforms will be the new normal for online shopping – Now is the time for businesses to jump in.
mmuze artificial intelligence is savvy enough to amiably chat with customers and offer them the perfect product. It also plays a critical role in notifying businesses what’s trending, enabling optimal product offerings.
To learn more about mmuze, visit: http://mmuze.com