Madrid, November 2011 – SFE helps CrowdEngineering expand in Europe. CrowdEngineering is a company operating in the Social CRM (Customer Relationship Management) arena in Europe and the U.S.A. Its innovative technology platform, CrowdForce, allows large companies and SMBs to design and run a crowdsourced business process fully integrated with existing processes.
CrowdForce has already been acknowledged as one of the most complete and innovative in the industry both by the market as well as by analysts. It enables an enterprise’s customer base and its web community to become valuable collaborators, a workforce who can be involved in various business processes such as customer support, sales and marketing, the three cornerstones of Social CRM.
CrowdEngineering is supporting a number of companies in the fields of Telecommunications, Media, Finance and Public Administration to design and implement their Social CRM strategy. CrowdEngineering raised $4M in a series A round in May 2011 to expand its current operations in the USA and Italy.