With 25 million support interactions a year, Ozmo helps mobile operators and their consumers solve any device or software issue quickly and effectively.
Device support is becoming increasingly complex as more and more devices and software updates are released. Keeping up with this complexity using traditional support tools is next to impossible, which means the role of customer support isn’t diminished, but it is exponentially more complicated. Ozmo’s solutions scale to support mobile operators of all sizes, device manufacturers and more. For the biggest releases, Ozmo even gets the information out ahead, so you can start training your technical support reps even before the release!
Ozmo offers self-service and support agent products to help make knowledgebases useful and customer interactions quick and engaging.